Terms and Conditions

_Last updated: February 7, 2026_

These Terms and Conditions govern your use of koelnr services. By using our app, website, or booking services, you agree to these terms.

1. Service Scope

koelnr provides car cleaning and related add-on services based on available plans, slots, and locations.

2. Booking and Access

• Users must provide accurate booking and contact information.
• Users must ensure access to the vehicle at scheduled time.
• Delays caused by access issues may require rescheduling.

3. Pricing and Payments

• Prices are shown in INR and may vary by plan, city, and demand.
• Subscription and one-time booking charges apply as displayed at checkout.
• Taxes and platform charges, if applicable, are displayed before payment.

4. Cancellations and Rescheduling

Cancellation and rescheduling terms are governed by the Refund and Cancellation Policy.

5. Service Quality and Redo

Where applicable, koelnr may offer a quality redo window as per your selected plan.

6. User Conduct

Users must not misuse the platform, interfere with service execution, or engage in abusive behavior toward staff.

7. Liability

koelnr is not liable for indirect, incidental, or consequential damages arising from service use, except where required by law.

8. Suspension or Termination

We may suspend accounts for policy violations, fraud risk, payment issues, or misuse of services.

9. Governing Law

These terms are governed by applicable Indian laws.

10. Contact

For legal or service questions, contact support@koelnr.com.