Privacy Policy
_Last updated: February 7, 2026_
This Privacy Policy explains how koelnr collects, uses, stores, and protects your information when you use our app, website, and related services.
1. Information We Collect
- Account details such as name, phone number, and email.
- Vehicle and service details such as address, preferred slots, and booking history.
- Payment-related metadata from payment providers (we do not store full card details).
- Device and usage information such as app logs, IP address, and diagnostics.
2. How We Use Information
We use your information to:
- Deliver and manage bookings and subscriptions.
- Provide customer support and quality assurance.
- Process billing, invoices, and refunds.
- Improve product features, reliability, and service quality.
- Send service notifications, reminders, and important policy updates.
3. Sharing of Information
We share information only when required to operate our services:
- Service partners and field operations teams for booking fulfillment.
- Payment processors for transaction handling.
- Legal or regulatory authorities when required by law.
We do not sell your personal data.
4. Data Retention
We keep personal information only as long as needed for operational, legal, and accounting purposes.
5. Security
We use reasonable technical and organizational safeguards to protect your data. However, no method of transmission or storage is 100% secure.
6. Your Rights
You may request access, correction, or deletion of your personal data, subject to legal limitations.
7. Children's Privacy
Our services are not directed to children under 18.
8. Policy Updates
We may update this policy periodically. Material changes will be communicated through app or website notices.
9. Contact
For privacy requests or concerns, contact us at support@koelnr.com.